When leaving on an extended vacation it is a good idea to have your water shut off. If there was to be a water line break or major leak, this can be avoided when there is no one there to monitor the facilities by having the water turned off. We have found this to be a good way for customers to avoid risk. In addition, if there was to be a leak the water department is bound to charge the customer because the water was actually used and to defer to cost upon the other customers is not reasonable. Therefore, having the water shut off prior to an extended period away from the residence provides the customer with much less risk exposure.
Water customers can notify the water department in writing, or by placing a phone call to have their water service turned off. This will eliminate some quarterly usage charges, dependent upon how long the customer will be out of the home/business. There is a $30 charge to have the water turned off. Also, when returning the customer should notify the water department in writing or by placing a phone call to have the service turned back on. There is also a $30 charge to have the water turned back on. Both charges the turn (on/off) will be charged to the customers next quarterly billing.