Troubleshooting a Leak

When water flows through the meter, the first thing that begins to move is a small red arrow just below the numbers on the dial and to the left. If you know there is not any water currently being used, check to see if the red arrow is moving. If the arrow is moving, there is a water leak somewhere in the home. It takes water flow to move this arrow.

When the arrow is not moving, the leak may be intermittent. The way to check this is to read your inside meter before going to bed and do not use any water during the night and read the meter again in the morning and see if the numbers have moved. Use this procedure for 2 or 3 nights, to judge the amount of water that is leaking and how regular the water leak appears to be.

We have found that the majority of the leaks originate in the toilet. In the back of the toilet is a black ball cock that allows water to come in and fill the tank. If this ball cock does not go all the way back up, the water does not completely stop coming in and it goes down the over-flow tube. As a result, you do not hear the toilet running and this can cause a considerable increase in your water bill.

Other sources of leaks include: dripping inside and outside faucets, broken water lines in a sprinkler system, hot water tanks, and broken water lines under a floor or crawl space.

If the meter does not move, please make an appointment and our service personnel will come out and check the meter and your plumbing for leaks, however if they find a leak, they are not permitted to fix the leak. All service of the plumbing will need to be performed by a plumber.