GFL Call Center Update March 30, 2020 As Waterford begins its new program with GFL Environmental, GFL’s customer service call center is committed to serving the community. With approximately 26,000 customers in Waterford alone, call volumes on day-one of the contract have proven to be extraordinarily high. Please be patient as hold times reflect that increase in call volume. You may want to try calling later in the week. In an effort to accommodate the transition, GFL has agreed to waive first quarter late fees.
GFL will begin collecting trash, recycling and bulk items the week of March 30, 2020. Yard waste collection begins the week of April 6, 2020. If you haven’t received your invoice yet, GFL will still be collecting from Waterford residents.
Self-service options are available 24/7 on the Waterford Township website at: www.waterfordmi.gov/trash where you may opt out of recycling, utilize the “snowbird” service suspension, or even apply for your senior discount. You will also find answers to many frequently asked questions on the website.
If you made any requests or changes to your GFL account after March 23rd, your printed invoice will not reflect those changes. However, GFL has assured Waterford Township that those new requests have been applied to customer accounts and customers may pay the corrected amount for their first quarter invoice. Rates are on page 3 of the GFL newsletter mailed to every home in February, or can also be found on the website at https://www.waterfordmi.gov/DocumentCenter/View/7691/GFL-Transition-Newsletter-PDF
Thank you for your patience.
CURRENT NEWS FLASH - March 27,2020 By this time, all single residential homes in Waterford should have received GFL trash and recycling carts for the new curbside collection service beginning the week of March 30, 2020. If you have not received your initial delivery of a trash cart, please notify GFL at 248-204-6762.
Cart requests & exchanges Please call GFL directly for all cart exchange requests or delivery errors 248-204-6762 or 844-464-3587 - Received a different sized cart than the one you requested - Received a recycling cart, but wish to opt out of recycling - Would like to select a different sized trash or recycling cart
Both trash and recycling carts are available in 95-gallon and 65-gallon sizes.
The trash carts are blue with a blue lid and should only contain waste meant for landfills.
The recycling carts are blue with a tan lid and should only contain clean recyclable materials meant to be recycled by GFL at a materials recovery facility.
Yard Waste Collection GFL will collect unlimited yard waste from Waterford customers beginning the week of April 6, 2020 through December 11, 2020 on your regularly scheduled collection day. Yard waste may be placed in leaf and lawn bags, or metal or plastic receptacles 32 gallons or less and 50 pounds of less marked as yard waste or compost.
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Stay home, stay safe Waterford! We’re in this together.
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On the 2nd Saturday of each month, a container is located in front of Township Hall for the collection of corrugated cardboard, magazines, and paper board (e.g. cereal boxes, toothpaste boxes, generally most food and personal product packaging. Must be free of food debris and dry.) Collection is from 9 a.m. to 1 p.m.. If an official holiday falls on the 1st Saturday of the month, collection will not occur and will resume according to the established schedule. Residents only. No commercial haulers allowed.