The 911 emergency telephone system is in place in Waterford to assist citizens with police, medical or fire emergencies. Please realize that non-emergency calls to the 911 system can create delays in handling other very serious emergencies that require immediate attention. The following are guidelines for the proper use of the 911 system for fire and medical emergencies in Waterford.
Reasons Not to Call 911
For non-emergency transportation or minor illnesses or injury, use taxi cabs or call a private ambulance listed under ambulance in your local telephone directory.
Examples of non-emergency situations are minor illness or injury not requiring immediate help:
Chronic (ongoing) aches and pain
Broken fingers or toes
Routine transportation to medical offices, clinics and hospitals
Any other non life-threatening illness or injury
Remember, these are general guidelines. If there is any doubt call 911 immediately!
Remembering to Call 911
For any kind of uncontrolled fire (not camp fires)
For a life-threatening emergency such as:
Breathing difficulty/shortness of breath/ breathing has stopped
Choking (can't talk or breathe)
Constant chest pain - in adults (lasting longer than 2 minutes)
Severe allergic reaction (difficulty breathing/unresponsive)
Major burns (white or charred skin: blisters and redness over large area)
Someone who will not wake up, even when you shake them
Severe injuries from:
Physical entrapment (i.e. car accident with victim trapped in the vehicle)
What Happens When You Call 911
911 should only be used when a true police, fire or medical emergency exists. Your call is received at the Waterford township central dispatch center located in the police department. Immediately identify your call as a medical, fire or police emergency. The dispatcher will electronically receive the address and telephone number of the caller. However, if you are calling for someone else at a different location, be sure to make that known to the dispatcher.
Critical Information the Dispatcher Needs to Know
What's the emergency
Where is the emergency, give the address, include building number, apartment number, nearest cross street. The name of the building is also helpful
Who needs help, age/ number of people
Are they conscious
Are they breathing
The accuracy of all telephone numbers and addresses must be verified again by the dispatcher. Wait for the dispatcher to hang up before you do.
Remain calm and give direct answers to the questions asked. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.